Terms and Conditions
Air Transportation
As of July 1, 2024, Oceania Cruises offers arrangements for air travel in conjunction with a cruise as an add-on service at additional cost. Select promotions may include airfare. Air arrangements, including routing, are at Oceania Cruises' (or its agents') discretion, and are based on flight availability and agreements among various airlines, Oceania Cruises and independent contractors. Special requests, including class of service upgrades, specific carriers, and routing are at the discretion of Oceania Cruises. Upgrades apply to international flights and may not apply to U.S. domestic or intra-continental flights within North America, Europe, South America, Asia or Africa.
ARRIVAL & DEPARTURE DATES
For bookings made on or after July 1, 2024, Oceania Cruises offers air travel arrangements as an add-on service at an additional cost. Roundtrip airport transfers may also be included, but only if guest arrival and departure dates are the same as voyage embarkation and disembarkation dates.
For simply MORE bookings made prior to July 1, 2024 which include airfare, guests can choose to arrive or depart one, two, or three days prior to or after voyage embarkation or disembarkation dates for no additional fee when selecting our inclusive air program. This allows guests to enjoy extra time to explore the cruise departure or arrival city. Roundtrip airport transfers may also be included, but only if guest arrival and departure dates are the same as voyage embarkation and disembarkation dates.
Amenities: Promotional and Oceania Club
Promotional amenities included on select cruises along with Oceania Club elite benefits are limited to one set per voyage, per stateroom or suite. This includes but is not limited to the Around the World Cruises, Grand Voyages, and Extended Journeys which are comprised of multiple cruise segments.
For guests with OLife Choice, amenities are per stateroom, based on double occupancy and subject to change. OLife Choice free shore excursions vary by voyage and exclude Oceania Select, Oceania Exclusive, Executive Collection, Food & Wine Trails, Wellness Discovery Tours by Aquamar, Go Local, Go Green, Beyond Blueprints, and Culinary Discovery Tours. Voyages up to 9 days receive 4 free shore excursions; 10-13 days receive 6 free shore excursions; 14+ days receive 8 free shore excursions. If shore excursion amenity is selected, all excursions must be chosen at least 14 days prior to sailing. OLife Choice beverage package amenity is House Select. Guests in the same stateroom must choose the same OLife Choice amenity, and amenity must be chosen by final payment. OLife Choice benefits are non-transferrable and non-refundable.
For guests with simply MORE, amenities are per stateroom, based on double occupancy and subject to change. For single travelers who are booked in a Solo category, amenities are at the per guest rate. simply MORE free shore excursion credit varies by voyage and is non-transferrable and non-refundable. simply MORE Champagne, Wine, and More amenity is the House Select beverage package. Free Internet amenity does not include streaming and includes a complimentary login for the first two devices per stateroom (one login for solo travelers), each of which can be used on one device at a time. Visit OceaniaCruises.com/Internet for more details.
For bookings made on or after October 1, 2024 which are for sailings on or after January 1, 2025, gratuities for stateroom/suite attendants, butlers and dining waitstaff, as well as government taxes and fees are included in the cruise fare. Additional gratuities apply to any other services or purchases made on board which will incur a service gratuity of 20%. Free Internet amenity does not include streaming and includes a login for the first two devices per stateroom (one login for solo travelers), each of which can be used on one device at a time. Visit OceaniaCruises.com/Internet for more details.
Oceania Club Terms and Conditions
Oceania Cruises reserves the right to change the program rules, benefits and cruise credits, conditions of qualifications, special offers or cruise level requirements at its sole discretion. All Oceania Club benefits listed are per stateroom, are based on double occupancy, can only be applied to one booking per voyage, have no cash value and are non-transferable. Unused shipboard credits and spa credits are non-transferable and non-refundable. To receive savings on the beverage package, purchase must be made prior to sailing. Savings on the beverage package only apply to Prestige Select package. Free Internet amenity does not include streaming. The complimentary custom air fee waiver does not include any air differential, which may be charged by the airlines. As of October 1, 2024 for sailings beginning January 1, 2025, silver level member guests and above tiers will receive a non-refundable shipboard credit instead of gratuities that are included in the cruise fare.
Oceania Club benefits and cruise credits do not apply to Travel Advisor promotional offers, including but not limited to Travel Advisor reduced rates and interline reservations. Oceania Cruises reserves the right to exclude or limit combinability with the benefits or rewards offered by other agency partnerships or promotional offers not specified herein. For a complete list of cruise credits awarded, you may contact an Oceania Club representative. Celebratory dinners during the reunion cruise are provided to bronze level members and above.
Guests are required to notify the Oceania Club via email (OceaniaClub@oceaniacruises.com) when requesting the free cruise. The awarded free cruise must be taken on the guest’s milestone cruise and is Cruise-Only, based on double occupancy, subject to availability at the time of booking, is not combinable with public promotions, excludes government taxes and fees and cannot exceed 14 days in length. The free cruise must be approved and will be placed as a guarantee until stateroom category has been assigned, upon authorization from the Oceania Club. The free cruise cannot be applied to any of the Around the World Voyages or Around the World voyage segments. For cruises longer than 14 days in length, the cruise cost will be prorated for the additional days beyond the free 14 days. Cruise credits or promotional offers will not apply to the pro-rated days. Stateroom category will reflect the accommodations most closely matching the typical category selected by the guests on prior voyages. Requests for the free cruise may only be made between 180 days and 91 days prior to sail date. Requests will not be accepted within 90 days of the sail date. Other restrictions may apply. For complete details on the Oceania Club benefits, please refer to an Oceania Cruises brochure or OceaniaCruises.com/oceania-club-benefits.
Oceania Cruises Travel Protection Program
Oceania Cruises strongly advises all guests to purchase travel insurance. The Oceania Cruises Travel Protection Program offers trip cancellation and interruption coverage up to a maximum of $50,000 per insured guest; in addition, the program includes trip and baggage delay, baggage/personal effects, medical expenses and emergency evacuation coverage, plus 24-hour worldwide emergency assistance services. To purchase the Oceania Cruises Travel Protection Program, all you need to do is pay the plan cost with your final cruise payment. PLEASE NOTE: Trip Cancellation provision takes effect only upon receipt of full payment of the protection plan cost. All other benefits take effect upon your departure date. Protection plan costs are based on the total cost of your travel arrangements. To view the full description of coverage, terms, limits, conditions and exclusions, visit https://affinitytravelcert.com/document/pdfs/Oceania-LandingPage-8-2017.html.
Passport, Visa and Health Requirements
Oceania Cruises requires all travelers to be in possession of a valid passport in order to sail on any of our published itineraries. Passports must be valid for no less than six (6) months beyond the completion of travel. Birth certificates, passport cards and copies of passports are not accepted.
Visa and health requirements, including regulations regarding vaccination certificates and other health accreditation, vary by destination. It is the sole responsibility of each guest to secure and provide appropriate valid travel and health documentation for their chosen itinerary. Airlines may also deny boarding should guest not be in possession of required visa(s) and health documentation. Health requirements, recommended immunizations and other health precautions vary by destination and change often. We suggest you consult with your physician, local health department or the health department of the destination countries on your cruise itinerary for the most updated requirements.
For your convenience, any visas arranged upon arrival have either been added to your invoice or will be billed to your onboard account. This service is provided on an optional basis. Guests may also purchase the visa through their local embassy or by using their preferred third-party visa service provider. Oceania Cruises charges a handling fee, which is included in the visa package. Many countries require advance visas. Please check your government's official travel website for a list of countries and the specific visa requirements related to your citizenship , or visit https://www.cibtvisas.com
Guests flying to Canada or transiting through a Canadian airport: All guests flying to Canada or transiting through a Canadian airport must confirm whether they need to secure a tourist visa for travel to or through Canada. Guests not required to secure a tourist visa for travel to Canada must obtain and present a Canadian Electronic Travel Authorization (eTA) prior to flight arrival or before transiting through Canada. The eTA is not required, however, for the following travelers: • U.S. passport holders • Canadian passport holders • Dual citizens (citizens of Canada and a visa-exempt country) • Canadian permanent residents (Guests with permanent residency status granted by the Canadian government which are not citizens of Canada)
To apply for a Canadian eTA, please visit https://www.cic.gc.ca/english/visit/eta-start.asp . Guests may be denied boarding by the airline carrier or Oceania Cruises without providing proper documentation upon check-in. For additional information regarding Canada’s eTA requirement, visit https://www.cic.gc.ca/english/visit/visas.asp.
Country arrival/departure fees required: Chile (only applicable to Australian passport holders). Government regulations may require guests to embark and debark at the same port in certain countries, including but not limited to the U.S. and Canada. If you are delayed and unable to board at embarkation, you may not be able to board at an alternate port. In such an event, we shall have no liability to refund any cruise or cruise tour fares. Pricing Details Air Inclusive Promotion: As of July 1, 2024, Air Inclusive Program has been eliminated and Air Allowance (Credit) is no longer offered. For bookings made prior to July 1, 2024, the Air Allowance (Credit) provided to guests who do not use our Air Inclusive Program, is based on prevailing Air Allowance (Credit) rates in effect on the date the change is made. An Air Allowance (Credit) will not be applicable if Oceania Cruises air arrangements are cancelled within 60 days of sailing. Cruise Only Promotion: Cruise-Only fares do not include promotional (e.g., OLife Choice, simply MORE) amenities or airfare. Gratuities: For bookings made with OLife Choice, simply MORE, or beginning on or after October 1, 2024 for sailings before January 1, 2025, gratuities are not included in Oceania Cruises fares. If not pre-paid, gratuities will be automatically charged to the guest’s onboard account on a per guest, per day basis in the amount of US $18 for guests occupying staterooms, and US $23 for guests occupying Penthouse, Oceania, Vista, or Owner’s Suites where Butler Service is provided. A 20% gratuity is automatically added to all beverage purchases and spa services. Naturally, you may adjust gratuities while on board at your sole discretion. For bookings made on or after October 1, 2024 which are for sailings on or after January 1, 2025, gratuities for stateroom/suite attendants, butlers and dining waitstaff, as well as government taxes and fees are included in the cruise fare. Additional gratuities apply to any other services or purchases made on board such as all beverage purchases and spa services, which will incur a service gratuity of 20%. Waitlisted Item(s): Guests will be charged the prevailing rates on the date the item(s) is/are confirmed. All rates are subject to change without notice. Foreign/Currency Transaction Fees: Banks issuing credit cards may impose “Foreign/Currency Transaction Fees” for onboard purchases for all itineraries, including transactions denominated in U.S. Dollars. Oceania Cruises accepts no responsibility for foreign/currency transaction processing fees charged by credit card companies. Guests should check with their individual credit card companies for more information. None of these fees separately charged by the guests’ issuing banks accrues to the benefit of Oceania Cruises. Value Added Tax: Due to various governmental requirements, guests sailing on cruises calling on Brazilian ports, as well as some European ports, are subject to the Value Added Tax (VAT) on purchases made in the boutiques, spa services and merchandise, and alcoholic beverages during their cruise. Purchases subject to VAT, as well as the amount of the VAT, vary by itinerary and venue, and are dictated solely by the local government. Oceania Cruises remits 100% of all sums collected as VAT to the local government. Payments As of June 1, 2024, lockboxes for payment have been permanently closed. All payments received through the lockbox after this date will be returned to the sender and reservation may be canceled. Preferred method of payment is always wire transfer or ACH electronic transfer, however we understand there are still some guests that would rather send a check. In this instance, please remit payment to the following address: Please refer to all documents that accompany this agreement for additional terms and conditions that may apply.
Attn: Payment Applications
7665 Corporate Center Drive
Miami, FL 33126